At Flower Delivery Kensington, we are passionate about delivering only the freshest, most beautiful flowers to our valued customers across Kensington. Our Fresh Flowers Guarantee means every bouquet and arrangement is hand-selected to meet our high standards for quality, vibrancy, and longevity. As a trusted local florist, serving both households and businesses in the Kensington area, we stand behind the freshness and condition of every delivery.
Your satisfaction is our top priority. In the rare event that your flowers arrive damaged or not in perfect condition, please notify us on the same day your order arrives. Photographs of the damaged items may help us assess the issue quickly. Once we receive and review your complaint, we aim to resolve it promptly and efficiently, so you or your recipient can enjoy a beautiful bouquet, as intended.
We guarantee that all our fresh flower arrangements will look their best for a minimum of five days from the date of delivery, provided they are cared for according to the care instructions supplied with your order. If your flowers do not remain fresh within this window, please reach out to us with details so we can address your concerns and uphold our commitment to you. Our local florists take extra steps to ensure each arrangement is as fresh as possible before handover.
Should your delivery fall short of our Fresh Flowers Guarantee, we offer flexible options for your peace of mind. Depending on your preference and the situation, you may choose between:
Our team is dedicated to ensuring you are completely satisfied with your Flower Delivery Kensington experience, whether sending blooms to a loved one at home or decorating a business space.
We value your feedback, as it helps us continue to be the preferred florist in the Kensington community. If you wish to make a complaint about your order, please contact us promptly within 24 hours of receiving your flowers. To help us serve you faster, include your order details and a description (with photos if applicable) of your concern. Our dedicated customer care team will investigate the issue, keep you updated throughout the process, and work towards a fair and timely resolution.
As your local florist, Flower Delivery Kensington is proud to serve our neighbours—both households and businesses—with reliable and friendly service. Our reputation is built on the quality of our flowers and our attentive approach to customer care. We invite you to shop with confidence, knowing that your satisfaction is always our priority and your concerns will be handled with care.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
