Welcome to Flower Delivery Kensington. These Terms and Conditions, together with our Privacy Policy, constitute a legally binding agreement between you (“the customer”) and Flower Delivery Kensington (“we”, “us”, “our”), regarding any orders placed for flower delivery through our online platform. These terms apply specifically to customers in Kensington and the surrounding areas. Please read them carefully before confirming your order. By placing an order with us, you agree to be bound by these terms.
All orders for flower delivery in Kensington and nearby areas must be placed through our official website. Orders are subject to availability of flowers and delivery slots. To place an order, customers should:
After you place an order, you will receive an automated email confirming receipt of your order. This initial confirmation does not constitute acceptance of your order. Acceptance of your order and formation of a contract between you and us occurs when we dispatch your order for delivery. If we are unable to accept or fulfil your order, we will notify you and issue a full refund for any payments made.
All products are subject to availability. While we strive to display current stock levels and availability accurately, certain flowers may be subject to seasonal variations or supplier constraints. In the event that a specific flower or arrangement is unavailable, we reserve the right to substitute it with a similar product of equal or greater value, maintaining the overall appearance and quality of the bouquet. We will make reasonable efforts to keep the customer informed where substantial substitutions are necessary.
All prices displayed on our website for flower delivery in Kensington are inclusive of VAT (where applicable) and are in GBP (£). Delivery charges, if any, will be clearly indicated during the checkout process and before payment is confirmed.
We accept payment via recognised and secure payment gateways, including most major credit and debit cards. Your card will be charged immediately at the point of order confirmation. By submitting payment details, you warrant that you are authorised to use the payment method provided. We use secure encryption technology to process payments and do not retain payment card details after your transaction is complete.
We offer same-day and next-day flower delivery services across Kensington and the surrounding areas, subject to order cutoff times and availability. Please consult our website for current delivery slots and times. While we make every reasonable effort to deliver within your chosen timeframe, delivery times are estimates and may be affected by factors outside our control, such as weather, traffic, or specific access requirements.
It is the customer’s responsibility to ensure that the recipient will be available at the delivery address. If the recipient is not present, our delivery driver may attempt to leave the flowers with a neighbour or in a safe location, as indicated by your delivery instructions, or contact the recipient directly. If delivery is not possible, we will attempt to arrange a redelivery or contact you for further instructions. Additional delivery charges may apply for redelivery requests.
If you need to amend or cancel your order, please contact us as soon as possible. We will make every effort to accommodate your request if the order has not yet been prepared or dispatched for delivery. Please note the following:
If for any reason we are unable to deliver your flowers on the requested date, we will notify you promptly and offer the option for a re-delivery or a full refund. For failed delivery attempts resulting from incorrect address details or unavailable recipients, we cannot accept responsibility. Please ensure that all recipient and address details are complete and accurate to ensure successful delivery.
Due to the perishable nature of flowers and floral arrangements, returns are generally not accepted. However, we strive to ensure our Kensington customers are satisfied with our service. If you receive flowers of unsatisfactory quality or not as described, please inform us within 24 hours of delivery, including photographic evidence where possible. Once your complaint is reviewed and validated, we offer the following resolutions as appropriate:
Refunds will only be made to the original payment method used for the order and processed within 5-7 business days. This policy does not affect your statutory rights under UK consumer law.
We take pride in delivering the freshest flowers available. All our bouquets are carefully hand-crafted and inspected prior to dispatch. Flowers will be delivered with appropriate care instructions to help maintain freshness. However, as flowers are a natural product, some minor variation in colour, size, or appearance may occur. These natural differences do not constitute grounds for refunds or returns unless the flowers are substantially not as described or damaged on arrival.
Customers may include a personalised message with their flower delivery for recipients in Kensington and nearby areas. We reserve the right to refuse or edit any message that contains offensive, unlawful, or inappropriate content at our sole discretion. Please ensure your personal message is accurate and suitable.
From time to time, we may offer promotional discount codes or special offers for Flower Delivery Kensington. These offers are subject to specific terms outlined at the point of issue, including expiry dates and applicable products or delivery areas. Only one promotional code may be used per transaction, and codes have no cash value. We reserve the right to amend or withdraw promotional offers at any time without prior notice.
Except as expressly stated in these Terms & Conditions, we shall not be liable for any indirect, incidental, or consequential loss or damage resulting from use of, or inability to use, our products or services. Our total liability to any customer for any claim arising out of an order shall be limited to the total price paid for the relevant flower delivery.
We do not accept liability for delays or failure to perform delivery services due to causes beyond our reasonable control, such as acts of nature, weather, strikes, or transport disruptions. This does not affect your statutory rights in cases where the goods supplied are faulty or not as described.
By placing an order with Flower Delivery Kensington, you warrant that:
We respect your privacy and process personal data in accordance with applicable data protection laws. Please refer to our Privacy Policy for details about how we collect, use, store, and protect your information when processing orders and delivering flowers in Kensington and surrounding areas.
We reserve the right to update or modify these Terms & Conditions for online flower delivery in Kensington at our sole discretion. Any changes will be posted on our website and become effective immediately upon posting. Continued use of our services after changes constitutes acceptance of the revised terms. We recommend reviewing this page regularly to stay informed of updates.
These Terms & Conditions, and any disputes arising from or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes that cannot be resolved amicably will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms & Conditions for online flower delivery in Kensington, please use the contact form available on our website. We aim to respond to all queries promptly and professionally.
These terms apply to all orders placed for delivery in Kensington and the surrounding areas and are effective as of June 2024.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kensington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kensington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
